Complaints policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01453 368030, or write to us at Cotswold Heating Solutions Ltd, The Stepps, Walkley Wood, Nailsworth GL6 0RZ or email us at info@cotswoldheatingsolutions.co.uk and we aim to respond to 90% of issues within 24Hrs of receiving your complaint and where possible, will provide you with a date to remedy any issues raised. Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted Traders in the first instance on 0117 456 6031.

Cotswold Heating Solutions

Cotswold Heating Solutions.

All rights reserved. 

Registered office address:

Cotswold Heating Solutions Ltd,

Severnside Trading Estate,

21 Sudmeadow Rd,

Gloucester GL2 5HS.

Registered in England & Wales,

Company Registration Number: 11739284.

VAT Number: 311 6897 96.

AREAS WE COVER:

Stroud

Tetbury

Cheltenham

Gloucester

Nailsworth

Painswick

Fairford

Naunton

Bourton-On-The-Water

Burford

Cirencester

Bibury 

Bristol

Chipping

Campden

Chipping Norton

Moreton-In-Marsh

Stow-On-The-Wold

Witney

Lechlade

Swindon

Oxford

AND MORE - PLEASE ASK