Complaints Policy

Complaints Policy

Last Updated On 17-Dec-2024

Effective Date 17-Dec-2024

This Complaints Policy describes the policies of

Cotswold Heating Solutions Limited,
Units 8 & 9, Stroud Enterprise Centre, Bath Road, Stroud,
Gloucestershire
GL5 3NL,
United Kingdom of Great Britain and Northern Ireland (the),
email: info@cotswoldheatingsolutions.co.uk,
phone: 01453368030

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01453 368030, or write to us at Cotswold Heating Solutions Limited, Units 8-9 Stroud Enterprise Centre, Bath Road, Stroud GL5 3NL or email us at admin@cotswoldheatingsolutions.co.ukand we aim to respond within 5 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised. We will endeavour to resolve complaints in a timely manner and within 8 weeks as a maximum.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use ADR for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction, you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.