Coronavirus Update

Covid-19 Update On Working Practices

Arranging appointments – surveys, service calls and installations

We would like to take this opportunity to let you know that as a family-run company, Cotswold Heating Solutions take your safety and that of our family and staff very seriously. To this end we have had to implement the following measures.

When we call, or customers contact us to book an appointment – survey or installation – we will ask if:

  • They or anyone in their home has been diagnosed with Covid-19.
  • They or anyone in their home is self-isolating / shielding.
  •  Anyone in their home is at higher risk – e.g. over 70, diabetic or on the vulnerable list.
  • They or anyone in their home has symptoms of Covid-19.
  •  They or anyone in their home has knowingly been in contact with anybody displaying
    symptoms of Covid-19.

We will also call the evening before or on the day of appointment and ask the same set of questions in case anything has changed since it was booked. If someone in the home has symptoms or has been exposed to Covid-19, we may have to delay the appointment until a later date.

Appointments

When the appointment goes ahead, we will take all necessary precautions, including handwashing \ sanitising and following social distancing guidelines always. We will not shake hands or accept drinks (but thankyou anyway!). We will also ask everyone in the household to remain in another room while the survey or installation is carried out. If required, our team will wear PPE – e.g. masks, gloves and overalls – when they come and do the survey and \ or installation.

Training on controls – due to social distancing it may not be easy or practical to provide on-site training of use of controls. Where possible, we will set controls using gloves to touch control units. If training is not possible on site, we will provide training materials which will be left or sent to customers separately with help provided either online or over the phone post installation. We thank you for your understanding and will be happy to discuss things on a personal / individual basis if required

Warmer home, lower bills

ELKAtherm electric radiators save you money in three ways – using less energy, helping you waste less, and, potentially, cutting your other electricity costs

We are endorsed by WHICH?

From humble beginnings in 1957 WHICH? is now the largest consumer body in the UK.

Not all companies who apply to become a Which? Trusted Trader pass the assessment procedure, so we believe that as well as guaranteeing the continued high-level of service that our customers have come to expect, we can now demonstrate that we are a bona-fide, trustworthy and highly reputable company.

Find Out More

Areas covered

Cotswold Heating Solutions is proud to supply our range of ELKAtherm German electric radiators to the following areas:

Gloucestershire
Oxfordshire
Bath
Reading
Swindon
Worcestershire
Bristol
Herefordshire
Cardiff
Swansea
Newport
Llandrindod Wells
Birmingham
Coventry
Dudley
Wolverhampton

Get In Touch

Cotswold Heating Solutions Ltd
Coates Building,
Priory Park Industrial Estate,
London Road,
Tetbury GL8 8HZ